Refund policy

Thank you for shopping with us. We want you to have a smooth and trusted shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

Customers can request a return or exchange within 7 days of receiving the order.

To be eligible for a return, the product must be unused, unworn, unwashed, undamaged, and in its original packaging with tags attached where applicable.

Return or exchange requests may be accepted only if the product is damaged, defective, incorrect, or different from what was ordered.

Non-Returnable Items

The following items may not be eligible for return or exchange:

Sale or discounted items
Used, washed, or damaged products
Products without original packaging or tags
Beauty, skincare, cosmetics, or hygiene-related items once opened or used
Customized or specially ordered products

Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 24–48 hours of delivery.

Customers may be required to provide clear pictures or video proof of the product, packaging, and order details for verification.

Once verified, we will offer a replacement, exchange, or refund depending on product availability and the issue.

Exchange Policy

Exchanges are subject to product availability. If the requested item is not available, customers may choose another product of equal value or request a refund where applicable.

Refund Policy

Refunds are processed only after the returned product has been received and inspected by our team.

If the return is approved, the refund will be processed through the original payment method or another agreed method.

Refund processing time may take 5–10 business days depending on the payment provider or bank.

Cash on Delivery Refunds

For Cash on Delivery orders, refunds may be issued through bank transfer, mobile wallet, or store credit after verification.

Shipping Charges

If the return is due to our mistake, such as wrong, damaged, or defective product, we will cover the return shipping cost.

If the customer wants an exchange due to size, preference, or change of mind, the customer may be responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before dispatch. Once the order has been shipped, cancellation may not be possible, and the return process will apply after delivery.

How to Request a Return

To request a return or exchange, please contact our customer support team through our website, email, or WhatsApp with your order number, contact details, and reason for return.

Contact Us

For any return, exchange, or refund-related questions, please contact our customer support team.